Love all their clothing. I purchased 3 products from Betsys website, being from Canada I realize there is exchange to US funds. By the time I received the product with shipping the amount was almost doubled. I month later I received a bill from fedex saying I owe I will have paid 3 times the cost of the product. So I say beware to all Canadians to think twice of what you are going to pay for these items. Not worth it. Payed over Ripped off Janine Chabot. I placed an order with BJ and they just replaced them with some random item cheap plastic sunglasses It is my responsibility now to return these even though I didn't order them.
I purchased a pink crossbody Betsey Johnson purse for my daughter and she stored it against another black Betsey Johnson purse and when she pulled it out to use it the black bleed onto the pink purse. I reached out to Betsey Johnson customer service and submitted pictures showing the pink and the black purse and customer service would not help me. They told me to go back to the department store where purchased and follow there return policy.
This was very disappointing to me that with showing them the proof they would not stand behind there product. Moving forward I will no longer support this brand. We are very sorry to see this happened. Please note that all returns and exchanges should be handled at the store in which they were purchased from.
Please reach out to them. I really like this site. They have good collection of bags and sandals. So far I ordered 3 bags and 2 sandals from this site. They were beautiful and they delivered it on time. Over the years I have been a loyal customer and have loved Betsey Johnson products. But the recent customer service I've experienced has led me to write this review and no longer purchase from this brand.
On their site the return policy is clear. You can't exchange or return clearance items or earrings for hygiene reasons. However, surprise they will refuse to refund you for sale items as well. Even though items listed in the clearance and sale sections are completely different. When I pointed this out they ignored me. I have sent them emails now and the last one I included screenshots of the items I purchased that weren't on clearance.
And still being ignored. I guess my issue isn't going to be addressed in the multiple emails I have sent so I'm going to give them a call, but with how bad this has been I expect them to just hang up on me. If there is anything you think won't fit, steer clear of buying anything from them. You never know when they will randomly decide to go against their own policy and then good luck getting a response. We are sorry to hear this. Can you please provide with an order number or your name so we can look into what happened?
I live in Canada and recently tried to order a pair of shoes online and it was a whole ordeal. Getting a refund was a challenge in itself because apparently Betsey Johnson customer service cannot cancel orders themselves so I had to go to Fedex to cancel. I strongly urge Canadians and international buyers to read their shipping policy and calculate how much they will have to actually pay You discredit the brand even abroad I live in Russia and for many years t I'm shopping at online stores of different countries, but I mainly buy Italian shoes made of genuine leather.
With the products of designer Betsey Johnson, I met only this year, when I was looking for some interesting sandals and it is with transparent heels. And so, I saw them at Macy's! I fell in love with them at first sight: an unusual combination of two floral patterns, a transparent block heel, slightly flared in my favorite style of the s, and in the heels you can see However, the synthetic fabric of the upper of the sandals, made in China, turned out to be quite tough, but I try to wear them with silicone pads.
I became interested in this name and found the Betsey Johnson online store. Several pairs of my size of this model were on sale according to the site information. I was very pleased to make my first order on the official website of this legendary designer, so, on April 13 I placed my order and got confirmation.
And my order was cancelled. An even stranger thing happened the next day: these shoes of my size were on sale again! However, I was afraid of repeating this situation and that I would remain without shoes at all. They did not disappoint my expectations. I am grateful to the designer Betsey Johnson for the fact that she tries to make fashion available to people with different incomes and the products of her inspiration as cheap as possible, but some of her employees do not increase the credibility of her brand.
I met such mindlessness for the first time. We are very sorry to hear about this. Please give us a call at press 3 - 7 days a week, 9am to 10pm ET as we would like to further discuss about this. We look forward to hearing from you. I purchased a backpack from Dillard's. I have to reach out to customer service because the threading inside of the backpack calls the zipper to go off track and break in the emblem came off. The 1st person I spoke to slow Florina via email told me that she was working on it.
I reached out to her over a couple of weeks to no Avail nothing was given but excuses. After 5 Weeks with no resolution I responded back to a previous email only to get a return stating that next week someone will reach out to me. I responded back to that email stating that I was looping in the person that was included in the email and would look forward to a resolution the following week.
Instead I received an email within minutes of sending this email from the person who was to respond very rude. None of what she discussed in the email was what for raina and I had discussed I had no idea that Angela would be in office next week looking through product to find me a backpack.
I've purchased over 15 items from this company I will never order a nother thing from them and if you are smart you will stay away from this company it is not always the product as the product does well most times but it is the customer service that you have to deal with that have no respect for those that spend their hard earned money on their product. I never write negative reviews, but this was seriously so disturbing I felt it necessary. I ordered a pair of shoes to wear on my wedding day.
When I received them 19 days later, one shoe was a 6. I contacted them within 10 minutes of receiving my delivery. The response was to start a return. No other help or apology offered. When I started the return, there was no option to state that the company made an error. Then they wanted me to pay for the return! I called them back. I waited on hold for about 15 min before being disconnected.
I tried the "live chat" only for no one to respond. I called again, nothing. After 3 more calls I finally get through to someone who says they will refund me and send me a label to send the items back for no charge. And then I get the email with the label and refund minus a "processing fee" that happens to be the same amount as shipping.
So now I have no shoes to get married in and a retailer insisting I pay for their mistake. No thanks. F BetseyJohnson. Never ever buying anything with that name on it again! Hello Michele, We are truly sorry for this unfortunate event. Please accept our sincere apologies. I JUST wore it for the first time August 9th For a couple of hours to dinner, the purse is literally falling apart as you can see in the photos. I look up and the seams on the outside of the purse are unraveling, then I reach in the purse to grab lipgloss and the damn fabric peeled off!
I am soooooooooooo disappointed! I have sunglasses by her from six years ago I'm perfectly good condition smh I've never had a purse to fall apart like that, not even a 40 dollar one I don't understand where this is ok for a customer, I thought I was purchasing a quality product! Then they tell me how they're going to conduct an investigation, 24 hours later say it's normal wear and tear I would've gladly sent the purse in the be examined, I just feel the customer service is past poor and they really could care less!
I never write reviews, but I can't help but to express my disbelief I will never shop here again, signed an angry customer! Hi Nia. We can understand your situation, however too much time has passed since the purchase was made and we are unable to assist with a return or replacement. We apologize for the inconvenience caused. I purchased two dresses. Neither of them will work for me, so I called to send them back. I was notified that there would be a restocking fee.
What clothing store has a restocking fee? Greedy company. I bought a purse for my daughter. Sell it yourself. Get the item you ordered or get your money back. Learn more - eBay Money Back Guarantee - opens in new window or tab. Seller information jannmarie13 Contact seller. Visit store. See other items More See all. Item information Condition:. The item you've selected wasn't added to your cart. Add to Watchlist Unwatch.
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