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If you have deposited by ecoPayz, all withdrawals will be processed to the same ecoPayz account. In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select ecoPayz as your withdrawal method.
If you have deposited by Trustly, all withdrawals will be processed to the same Trustly account. In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Trustly as your withdrawal method. Choose a payment method and click Withdraw.
BetGold will not apply any charges for withdrawals made by Neteller. Once funds have been withdrawn to your Neteller account, funds can be cashed out via Bank Wire, Cheque or paid in some countries onto a Neteller Prepaid Mastercard. In order to request a withdrawal by Neteller, select the Services menu and select Withdraw. If using mobile, this can be located via the Bank section available in the top right hand corner of the screen.
BetGold will not apply any charges for withdrawals made by Skrill. The funds will be credited to you within 24 hours of your withdrawal request. Once funds have been withdrawn to your Skrill account, funds can be cashed out via Bank Wire or in some countries paid onto a Skrill Prepaid Mastercard.
In order to request a withdrawal by Skrill, select the Services menu and select Withdraw. Withdrawals are available through your bank account, or by sending money to your Ecocard. You can also create a virtual variant of the Ecopayz card, for online purchases, for a one time charge of 1. Make withdrawals with VCreditos through your preferred bank or Neteller. Convert your credits instantly with clear and competitive rates. For more information go to www. Users can withdraw funds transferring their balance to their own bank accounts.
Make withdrawals with MuchBetter through the www. For futher information visit www. If you have deposited via bank transfer, all withdrawals will be processed by bank transfer. Withdrawals will be credited to your account within working days of your withdrawal request. Where your deposit payment method does not support withdrawals, the funds will be processed to you by bank transfer. These will be issued in the name as registered on your betgold account.
Where a bank transfer withdrawal is necessary, you will be prompted to submit your bank details when clicking Withdraw on the Services menu. The text on your bank statement may display the sender of the bank transfer as one of the following:. Click www.
The email will contain your username and a link to click to help you reset your password. The new password that is being created will need the following:. If you have forgotten your user information, please contact support through our live chat, or alternatively please send an email to suporte betgold.
This can be caused by an error, but make sure the following has been completed:. If you have not received the email, please contact customer support. Once logged into your account, you will be able to enjoy playing our large variety of games and bet on sports.
You will be able to:. The username cannot be change d once it has been chosen during the registration process. It is also not possible to open another account in your name as policy dictates that it is only one account per customer. Players who have multiple accounts will not be granted bonuses and the duplicate accounts will be closed.
Apart from your contact number, your personal information can only be changed by customer support. If you believe that any of your personal information is incorrect or out of date, please contact suporte betgold. It is very important to make sure your account is secure and safe. Ensure that you:. In the very unlikely scenario that your expectations have not been met, please feel free to register a complaint. Please do so by emailing suporte betgold. Screenshots and any documentation will help speed up this process.
This will then be dealt with in a timely manner. You will need to be logged into your account on the website to be able to make the deposit. Your balance is displayed in the top right of the page after you have logged in. Please look at our payment page for more details about the limits and supported currencies.
Deposits on the site are promptly dealt with except boleto that CAN take working days. Therefore, the balance in your account will be updated immediately once the transaction has gone through. We will not make any commission on any payments. Some providers may charge a currency exchange commission or a transfer commission. If the account is not registered to you, you will not be allowed to deposit as the account holder must match the account. Any attempts to use a 3rd party payment method will be cancelled, even if the owner has given permission.
This could be for several reasons, including reaching your deposit limit for your account, the details that have been entered are incorrect or there might not be enough funds in the account that is being used to deposit. Please check your payment method for sufficient funds. If you believe you have made a deposit in error, please contact suporte betgold.
More than one deposit method can be used to deposit into your account as long as the accounts are all registered in your name. The username and currency that are chosen at the registration cannot be changed. Some details that have been entered can only be changed by contacting suporte betgold.
Check that you are registering an account that is not listed in our excluded territories on our terms and conditions page. Only one account is allowed per person. You are only allowed one account per person.
Any additional accounts will be closed immediately. Any additional funds in secondary accounts may not be returned. This cannot be done. You need to register an account before placing any bets or claiming any bonuses. We are required under our licencing conditions and other regulations to ensure that we satisfy ourselves with the source of funds being deposited through our website. Documentation is required so we can verify that the person playing is the person who they say they are.
This is for your protection. If documentation is not provided when asked for the account will be suspended. We may request to know additional information on the source of the funds deposited and ask for suitable documentation as proof. These could include a recent pay slip, bank statement, or other proof of income. These will be regarded as strictly confidential and will be in accordance with all applicable customer data protection legislation.
If any problems are encounter while uploading documents, please contact Betgold Support. If you are experiencing any technical issues, please provide as as much of this information as you can to help us identify any potential problems. We may ask for any of the following:. Once you have all this information forward it toss suporte betgold. Additional verification is required periodically to show source of funds. These may include pay slips bank statements etc. All documents that are required must be valid at the time of sending, in colour, legible, unedited and complete to show the whole document.
They can also be sent to suporte betgold. You must be logged into your account. Once in the withdrawal page it will show you the methods that are available to you to withdraw. Select your preferred method and choose the amount you want to withdraw and personal details that are asked for by each individual withdrawal method. Note any additional or outstanding KYC documentation will be required to complete the withdrawal.
Failure to provide will cause a delay to your withdrawal. All withdrawals will be processed back to the method that the deposit was made, for instance the Account Pay4Fun used for a deposit will be the same one that the withdrawal is sent to. All withdrawals take between 1 and 5 banking days once all documentation has been verified.
Free bets cannot be withdrawn and can only be used to place bets. The minimum stake is 10 cents. The maximum depends on which sport and types of bet are being used to bet with. This happens when the stake is below the minimum stake or above the maximum stake. Bets are normally settled within minutes of the result being published. Bets on tournaments eg the football World Cup, Wimbledon Championships etc are settled at the end of the tournament or once the result is published.
If you think your bet has been settled with the incorrect outcome, confirm the result then check in the betting rules to certify that the bets should be settled as you believe a win. Once you can confirm this contact suporte betgold. Bets can be cancelled or voided according to betting rules of the sport in question or with the general betting rules.
If this has happened contact suporte betgold. This can be accessed by clicking your name in the top right once you are logged in. At BetGold, we believe that customers come first as without customers we have no business. This is why we have a dedicated team of professional support agents ready to answer any questions or inquiries you might have.
The BetGoldcustomer service team will reply to you as soon as possible. If you have any questions or concerns, please feel free to contact us via the LiveChat feature. Alternatively, send us an email at suporte betgold. BetGold is a creative and ethical iGaming operator.
We use next-generation technology, design flair and premium customer service to showcase to our players the best experience on the market. BetGold has offices across the world and is made up of a team of skilled and dedicated individuals with extensive experience, with the sole aim of offering its customers the best possible experiences in online gaming. We have worked hard to create a product that maintains the highest technological and security standards, alongside the most varied range of betting markets, the best odds and the latest games.
We hope it will be an exciting ride though the BetGold site. We know how important customers are, therefore, we have a friendly customer service team that is on-hand to help you with all your requirements. We want to provide you with a quality and fair service. The dedicated customer service team are committed to ensuring that our players enjoy their stay at BetGold.
There are many reasons to make BetGold your favourite online gaming site these include huge coverage of sports and events, live in-play betting, a breath taking range of slots, cutting edge live casino, fantastic promotions, fully secure and protected payments and withdrawals and of course a totally responsible attitude to gaming.
If you have any questions, concerns or suggestions for improvements then please feel free to contact our support team via the live chat facility. Alternatively, you can contact us at suporte betgold. Do you seek a golden future? Here at BetGold we are always prospecting for bright, ambitious and talented people from all backgrounds and from a range of different sectors. Diversity and experience from other industries will help us and our existing employees grow.
We judge everyone on their individual merits and what they canbring to our organisation to help push us forward to be the go-to place for gaming. We are a genuinely global company operating in different markets, which is why we have a genuinely international team with a cosmopolitan outlook. We are a fast-growing and well-funded company always looking for the best talent to join us, making this an exciting, even thrilling place to work.
We look after our staff very well, not only in renumeration but with a number of team evenings throughout the year and many more fun times away from the office. You will find us a fun, friendly team who believe in working hard with a smile on our faces. If you would like to be part of a great, winning team in anything from customer service to marketing, tech support to finance, compliance to sports book management, bright people are always welcome.
If you want to strike gold today, please send your CV with a covering letter tocareers betgold. Join now. Personal Information. Language: English. American Decimal Fractional. Odds: Decimal. Feb 5 Fri, Today's Events. Contact Us. Top Events. Basketball Latvia-Estonia League. Ice Hockey. Table Tennis. Football 7. Brazil - Serie A 2. Mexico - Liga MX 1. Colombia - Primera 1. Argentina - Primera Nacional Play Off 1.
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Serbia - First League 1. Game Odds. Friday 5 February. Rakvere Tarvas. KK Parnu. O U No events were found. Betting Slip. Bet Slip Your bet slip is empty. Click on any price to add a bet. When odds change for selections already added to the Bet Slip. Accept all odds changes. Accept only better odds. Do not accept any. Single Combo System Teaser. Retain Selection. Number of bets 0 Stake 0. Odds have changed, please accept.
Place Bets. Accept Changes. Clear all. Off On Show only Cash Out bets. YourBet Add two or more selections to place YourBet 1. Casino Games. Chat with us , powered by LiveChat. Guards for Minors Internet and gambling laws forbid the use of BetGold for anyone under the age of Keep your username, password and bank details concealed and out of reach of minors.
Player Protection To use our site safely the customer should be in a balanced state and not be emotionally compromised. Setting Limits BetGold wants you to enjoy our site and gaming activities, which is why we have a range of tools to keep you safe and use our site as a form of entertainment. The tools that BetGold have to offer our players are as follows: Deposit Limit: This allows you to set a limit on the amount deposited into the player account during a specified time frame, which means you will never deposit more than is absolutely necessary.
Loss Limit: Limit: A loss limit safeguards you from losing more money than you would be willing to lose. Session Limit: You can set a limit to inform you of the time spent browsing our amazing array games online. Reality Check: This is your very own personal reminder. Time Out Customers from time to time might want to take a break from the site. Self-Exclusion Whilst we endeavour to ensure that gambling is a safe source of entertainment and stress relief factor, some players may become addicted which means that they would prefer to pause and self-reflect for a longer period.
Help and information BetGold is a responsible company and knows that the vast majority of customers play on our site in a measured manner, but we are aware some customers can become addicted. To use the BetGold site responsibly please ask yourself the following questions: Have you taken time off work or your studies because of gambling? Is gambling affecting your personal relationships family, friends?
Have you prioritised financing your gambling over financial responsibilities to your family? Is gambling affecting your own health problems with sleeping, self-neglect, isolation, depression, stress, behavioural difficulties? Have you played to repay debts or to make up a financial deficit? Have you played beyond the financial and time limits that you had set for yourself?
Have you borrowed or sold something to finance your gambling? Have you lied to your friends and family about your gambling? Have you considered acting illegally in order to finance your gambling? If you have answered "yes" to any of the questions above, we advise you to contact our dedicated and friendly Customer Support team. Terms and Conditions 1. Introduction and definitions.
If you do not agree with any of the Terms and Conditions set within these pages you should not attempt to use this Website. You agree that the Terms and Conditions are subject to change at any time and that any material change to the Terms and Conditions will be communicated where necessary ahead of implementation.
If you do not agree with the Terms and Conditions as amended, you should not continue to use the Website. Continued use following any change shall be viewed as acceptance of the Terms and Conditions as updated. Who Can Play. To register an account with the Website, click on the "Register" tab from the Home page.
In order to open the account, You will be required to provide true and accurate information including: Your full name; Your current address; Your valid e-mail address; Your current country of residence; Your mobile number; Your date of birth; Your gender; You will also be required to: Select and confirm password; Select currency You wish to play in. You must not seek to register an account with us if you have more than one account or have been previously excluded from the Website.
When You are ready to play, You need to deposit funds into Your Account. Forms of Verification We are under a strict duty as a gambling operator, in accordance with various laws and regulations, to ensure that You are who You claim to be and that the funds that You use to play are Your funds and are earned legitimately. We may therefore perform third party searches against your name, compare the personal information You have provided, or we otherwise hold against other databases and make such enquiries and requests.
Furthermore we may ask for additional information and documents as we require to validate your account and the funds being used to play in that account. We have a large selection of Games and sporting events on the Site. To play, log into your account and go to the games lobby or sports page to get active on BetGold.
Start playing by clicking on the game of Your choice. You must always play the Games on the Site in line with these Rules and any special Rules that apply to Games offered on the Site. Different Rules apply to different Games Where such rules apply, please click on the [link] for each Game to see the rules that apply to that Game : : Casino Live casino Sportsbook Esports Virtual Sports. We do not accept cancellations of bets or stakes on any Games except for in exceptional circumstances.
Such cancellation is solely at Our discretion. We do not issue refunds except under exceptional circumstances, which is solely at Our discretion. Account Details. You must keep your login details secure and not share them with anyone. If you share them, even unintentionally, You are responsible for any abuse or misuse of your Account.
You must always keep your registration information up to date. If any of your details have changed, you must contact us immediately If you are aware the information provided at registration is incorrect, You must tell Us immediately or immediately amend Your information. It is Your responsibility to know if Your activity on the Site is legal in the country from which You are playing. You are only allowed one Account on this Site. If you have more than one Account, You must immediately inform Us.
You agree that we can check You are who You claim to be. You agree to give Us all documents requested to prove Your registration information and payment details, such as by way of example only a copy of Your passport, utility bills or bank statements. You cannot use any technical error or vulnerability to Your advantage. We will be entitled to cancel and reclaim all winnings gained in this manner.
You agree that you shall not be involved in any fraudulent, collusive, fixing, or other unlawful activity in relation to Your use of the Site. You shall not use any software assisted methods or techniques or hardware devices to aid of Your participation in the Games on the Site. You agree that we may also share Your information with other people or businesses in order to carry out Our business and deliver the Site to You.
What We Can Do. We reserve the right to refuse to open an Account for any reason. We reserve the right to suspend or close your Account for any reason and shall not be obliged to provide you reasons for doing so. Upon closure of Your Account, the full balance in Your Account will be paid to You unless there is a reason for such funds to be withheld. We reserve the right to withhold any winnings on your account until such time we validate your details and that you are not in breach of clause 3.
If You try to open any other account, on top of your first account, we may will block or close the Account. We may also block or close Your first Account. If We leave Your first Account open Your remaining deposits from any other Accounts, if any, will be transferred to Your first Account.
We do not give credit. Any balance on Your Account will not bear interest. We will not be treated as a financial institution. If You are found to be using the Website in any way for which it is not intended in order to gain money, We will adjust Your Account to remove any money gained from such activity and the Account may be permanently closed.
We can refuse, terminate, or limit any bet or wager for any reason. If We do this, all valid bets in place at the time of closure will be honoured. We offer fair, open, and transparent progressive jackpots on specific games for players who use its services for entertainment purposes only. Should We find it necessary, We may also close Your Account with immediate effect. Where Your Account has been terminated, We shall not be liable for any losses up to the point the Account was closed, nor will We consider any refunds on balances remaining on the Account.
In all cases where abuse has been proven beyond a reasonable doubt, We retain the right to confiscate all of the winnings and any balance remaining on the Account. Making Deposits. The payment methods made available to You may change. Some payment methods may not be available in all countries.
When choosing a payment method, You agree to the terms of that payment method. You agree to any charges that may apply. You agree that the payment account or card belongs to You and that You have the right to use the payment method.
You must choose one currency as the currency of Your Account. Any payments received in a currency other than the one chosen by you will be converted into the currency of Your Account at the exchange rate We choose. We do not accept cash directly. When the outcome of a Game You take part in is determined, or when we confirm the result of an event, any winnings will be made available to you in Your Account. If we mistakenly credit your account with winnings that do not belong to You for any reason, these will be taken back from your account.
If You have withdrawn these winnings before we become aware of this error, You must immediately inform us and you will be required to repay this amount. You may withdraw any amount up to the cash balance in your account by issuing a valid notice of withdrawal. Notices for withdrawals must be made on the Site only. You agree that funds in your account must only be used for playing the Games found on the Website.
We can reject a withdrawal request if We suspect that funds are being withdrawn for any fraudulent or money laundering reasons. Prior to accepting a withdrawal, We may request that You provide legal identification, for example certified copies of passports, ID cards or other such documentation as We feel is required in the circumstances.
We may also carry out phone verification or other such verification as is required to ensure that You are who You say You are. If You withdraw an amount which cumulatively exceed EUR 2, or the equivalent in Your Account currency We will carry out additional verification procedures. We may also carry out these verification procedures even in the case of lower withdrawals.
Where a withdrawal is to be made using a credit card, We may request a certified copy of that credit card front and back. All withdrawals must be done through the same payment method chosen by You when placing a deposit, unless, We decide otherwise or are unable to do so. A withdrawal request to be finalized may vary due to circumstances, however a withdrawal attempt should be approved or denied within three 3 business days. When a withdrawal is cancelled, the funds are returned to your account and you can make use of those funds accordingly on the account.
LG Trading does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation either by you or by us. On all winnings of 20, EUR or more excluding progressive jackpot wins , we reserve the right to divide the pay-out into ten instalments, paid with 10 per cent of the winning sum every month until the full amount is paid out.
BetGold reserves the right to charge a processing fee on any deposits which were not, or only partly, spent on play, should the player wish to withdraw the funds. If a chargeback on a card or deposit method You have used is requested by the payment method provider, We may take the following steps: We may block Your Account; We may take any such action as we are entitled to by law; A chargeback notice may be issued and sent to You, using Your registration details; We will use the same payment method as chosen by You when placing a deposit in order to issue the chargeback.
Closing Your Account. You can close Your Account at any time by initiating the process yourself in My Account section or contacting our support directly on suporte betgold. If You want to recover funds from closed, blocked or excluded Accounts, You need to contact support. An Inactive Account is an Account having a real money balance that has not been accessed for an uninterrupted period of 12 months.
A Dormant Account is an Account having a real money balance that has not been accessed for an uninterrupted period of 30 Months. If Your Account becomes dormant and We are still unable to reach You, We, if required, in accordance with the applicable law depending on where You are resident , shall transfer Your remaining balance to the relevant regulatory body.
Some Bonuses may need manually activating by You in Your Account. Unless stated otherwise, You can do this after logging into Your Account and depositing the amount required to access the Bonus. Such Bonuses can only be activated when real money is available in Your Account. If You play with any of Your deposited funds prior to claiming the Bonus, lost funds cannot be used to activate the Bonus.
When You claim a Bonus, Your real money, the Bonus and all winnings generated from them will remain as Bonus money and may not be withdrawn or wagered on other products until wagering requirements are met. Failure to meet the wagering requirements may result in the forfeit of all winnings and bonuses. Any attempt to withdraw any funds or cash out any placed bets prior to the complete fulfilment of the Bonus wagering requirement, may result in the Bonus and any winnings attained including winnings that originated from Your real money used to get the Bonus being forfeited.
Only bets that have been placed and settled during the bonus period will be considered towards the wagering requirements. Any evidence or reasonable suspicion that specific bets were placed on any Game or Sport i. Examples of bets without risk include betting on red and black simultaneously in Roulette, and betting player and banker simultaneously in Baccarat.
We have the right to refuse any player a Bonus or We may alter the Bonus including cancellation , if We believe that: The Bonus is being abused Our definition of abuse includes but is not limited to a player making use of promotional offers without ever risking their own funds ; Technical issues have occurred in relation to the Bonus; The Bonus is, for any reason, not able to be conducted as planned.
We offer promotions in good faith to players who use Our services for entertainment purposes. In all cases of abuse, We retain the right to withhold all winnings and any balances remaining on Your Account. All Bonuses are intended for recreational players and We therefore reserve the right to restrict eligibility to participate in all or part of any Bonus.
If Irregular play is suspected, We reserve the right to disqualify You from any promotions or Bonuses and withhold all deposits, winnings and may close Your Account. Irregular play is considered bonus abuse and is not permitted on the Site. Irregular play can include but is not limited to : low margin betting, equal betting, zero risk bets or hedge betting. These are considered Irregular Play when done purposely to exploit Bonuses. Unless provided otherwise in the bonus scheme, all bonuses for stakes, winnings, etc.
Should multiples be part of a bonus scheme, the respective bonus shall relate to the final winnings amount and not to every leg's winning. Only one Bonus shall be granted per operation e. Should a Customer qualify for several Bonuses, only the Bonus with the highest Bonus amount shall be granted. Responsible Gaming. Self-Exclusion Whilst we endeavour to ensure that gambling is a safe source of entertainment, some players may become addicted which means that they would prefer to pause and self-reflect for a longer period.
Miscarried and Aborted Games. If You have accrued credit at the time the Game got miscarried, the monetary value of the credit will be paid out to Your Account or, if Your Account no longer exists, it will be to You directly, in an approved manner; We shall take all reasonable steps to ensure that Our computer system enables Your participation in a Game.
If after You have made a wager game play is interrupted by a failure of the telecommunications system or a failure of Your computer system, the Game will resume as at the exact time immediately before the interruption occurred. If however, such resumption is not possible We shall: Ensure that the Game is terminated; Refund the amount of the wager to You by placing it in the Your Account.
How to Complain. We appreciate that from time to time complaints need to be addressed. On the rare occasion this happens You can get hold of Us through the following communication channels: E-mail Us on: suporte betgold. This will enable Us to promptly resolve a reported matter. Once a claim is received, we will review any queried or disputed transactions and let you know the outcome.
Our decision on this is final. When Talking to Us. We record or keep copies of all communications that You have with Our support agents. Whenever we process personal data, we follow the GDPR principles: Lawfulness, fairness, and upmost transparency Storage limitation Accountability Purpose limitation Data minimisation Seamless accuracy Why we collect personal information We are required to process your personal information in order for us to be able to offer you our services and products.
We use your information to: Help you create, operate and manage your personal profile, allowing you to access our suite of products, including our sportsbook, casino, and cashier page. Manage promotions, rewards and loyalty schemes. Protection of your personal profile, information and account. Provide ongoing customer support. Business service updates. Analyse user behaviours with the aim of continual business improvement.
Monitor the registration of multiple accounts and to counteract fraudulent practice. This information is processed in order to: Carry out sufficient age and identity verification checks, including to protect minors or vulnerable groups. Verify source of wealth. Carry out due diligence checks. Monitor and investigate financial and bet transactions in order to detect and prevent fraudulent activity, money laundering, problem gambling and other irregular gaming activities.
Consultation with self-exclusion databases to manage problem gambling. Prevent registration of duplicate accounts. Prevent registration from individuals from jurisdictions where gambling is prohibited. Who we share your information with We may need to share your information with recipients who are independent of BetGold in order to provide our services and products.
The third parties we work with include: Payment service providers Analytics services Identity verification and AML related services Website performance and security systems Marketing and advertising companies Communications platform providers Social media platforms Game providers Agencies, regulators and licensing supervisory authorities We will always ensure that the organisation requesting the information has a sound legal basis to do so and will only share the minimum amount of information required.
How long do we keep your information To consistently reach our legal obligations surrounding fraud, taxation and anti-money laundering, BetGold will need to keep your account information for up to 10 years after you close your account. Your rights around your information You have a number of rights that you can exercise when it comes to your information. Withdrawing your consent Where we rely on your consent to process your information you always have the option to withdraw this consent at any time.
We rely on your consent to keep in touch with you to tell you about BetGold news, promotions, and bonus offerings. This privacy notice was created and published August Translations of this privacy notice We have translated our privacy notice from English into the official languages of the countries that we provide our services to.
User acceptance rules. You enter the Site and participate in the Games at Your own risk. The only promises We make in relation to the Site are detailed in these Terms and Conditions. We shall not be liable for loss, costs, expenses, or damages whether direct or indirect special, consequential, incidental, or otherwise arising in relation to Your use of the Site or Your participation in the Games.
You hereby agree to fully indemnify us including directors, employees, partners, and service providers for any: cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to Your use of the Site or participation in the Games. Breaches, Penalties and Termination. If we suspect that You have breached the terms and conditions, we may refuse to open your account, suspend, or close it. Withdrawal restrictions apply.
Bonus money cannot be withdrawn unless it is wagered in accordance with the terms and conditions applicable to the specific bonus. Such withdrawals may be requested from our Player Support and are subject to checks and verification measures. Applicable withdrawal fees to the individual payment methods available can be found here. Full terms and conditions related to the Welcome Bonus and to other casino bonuses in general can be found in separate Bonus Terms and Conditions.
Bonus money together with any associated winnings can only be paid out once they have been transformed into real money by completing the stipulated wagering requirements or any other published requirements. Dedicated bonus conditions may be published on the website with the launch of specific bonus schemes.
In cases where the player wishes to transfer or withdraw the deposit money triggering the bonus, before fulfilling the wagering requirements, then the bonus amount and all winnings originating from the bonus money will be forfeited.
Temporary campaigns and promotions may have special terms and conditions regulating them. The Company shall make the terms and conditions to such campaigns and promotions easily accessible to the Player. The Company reserves the right to request the express consent of the Players before they can subscribe to these promotions and campaigns.
In the event of Bonus Abuse, free bets, bonuses and entry to promotions will be revoked, denied or withdrawn. Players in Sweden who have an account on more than one of the brands operated by the Company, are only allowed one Welcome Bonus and this is awarded on the first account on which the Player deposits. Unless otherwise specified, you must rollover the amount of your deposit and the corresponding Sports Bonus funds five 5 times before the funds in your Sports Bonus Account are transferred to the Sports Cash Account and a Withdrawal of these funds may be made.
Unless otherwise specified, you must fulfil the rollover requirements within 90 days of the bonus being taken up, otherwise the funds held in your Sports Bonus Account will be forfeited. Bets will only count towards rollover requirements once they have been finally settled.
Any further realised gains stake and winnings exceeding the initial deposit amount, are credited to the Sports Bonus Account and continue to be subject to the remaining applicable bonus rollover requirements. Only once the roll-over requirements are met in their entirety, within the designated period of time, shall the Sports Bonus Account funds associated with the bonus be automatically transferred from the Sports Bonus Account to the Sports Cash Account and a Withdrawal of these funds may be made.
Unless otherwise specified, should a Withdrawal from the Sports Cash Account be requested while there are funds in the Sports Bonus Account, the balance of the Sports Bonus Account shall be cancelled and forfeited. Unless otherwise specified, you must rollover the amount of the No-Deposit Bonus awarded ten 10 times before the funds in your Sports Bonus Account are transferred to the Sports Cash Account and a Withdrawal of any of these funds may be made.
Free Bet 9. The Free Bet amount shall not be stake-returned. A Free Bet shall only be valid on specified bet types, sports, leagues or events — as stated in the specific promotion terms. No Free Bet may be used in portions. Any bet that satisfies the eligibility requirement to be awarded a Free Bet may not later be the subject of a Cash-Out.
Any bet the subject of a Cash-Out shall not contribute to any eligibility requirement to receive a Free Bet. If a bet contributing the eligibility of a Free Bet and a bet placed with the Free Bet cover opposite selections of one and the same event, any winnings shall be cancelled and forfeited. Combo and System Bets, regardless of the number of individual bets placed, may contribute to the eligibility requirement for only for one Free Bet. For example, if a customer places three singles, as one bet, they shall contribute to the eligibility requirement for only one Free Bet.
Further, if a Customer places a system of three doubles and one treble, the bets shall contribute to the eligibility requirement for only one Free Bet. Any bets which contributed to eligibility requirement for a Free Bet shall not contribute to the eligibility requirement of any other offer. Unless otherwise specified, any bets placed shall contribute to the eligibility requirements of a Free Bet first, before contributing the eligibility requirement of any other offer.
Every game offered by the Company has a set of game rules which could be accessed from the game screen. The Company retains the right to stop offering a game. The Company has the right to limit, cancel and refuse bets in the case they are considered to be too large or if it is found that the betting pattern of the player takes place in such a way that the system is being abused of. Unexpected technical problems or circumstances outside the control of the Company such as technical problems at third-party providers allows Us to cancel bets and give refunds to players.
The Company cannot guarantee that there will be no faults or errors or that its services will be provided without interruption. We are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the connection to our services. Refunds may be given solely at the discretion of the management. All reasonable steps shall be taken to ensure that wagers placed by Players are recorded immediately on the database.
When making a limit less stringent, a cooling-off period applies. When applying or increasing the strictness of a limit, it shall come into effect immediately. Please refer to the Responsible Gaming page for more information. The Company shall use its reasonable endeavours to ensure compliance with self-exclusions.
In the event where this happens, the Company shall not assume liability for any losses incurred. Moreover, on detecting such circumventions, it will terminate the account and confiscate the funds thereon. Persons who do not have an account but who wish to proactively exclude themselves from opening an account should email Player Support with their name, surname, date of birth.
For Swedish Players, this could be done through Spelpaus services. When doing so, the Player shall clearly stipulate the reason for requesting the closure. For the purpose of this section, inactive accounts do not include accounts which have been closed proactively by the Company on detecting gambling issues on the part of the Player. Provided that once the self-exclusion period lapses, the Inactivity Period commences days after the self-exclusion period expires.
Fees will only be charged to an Inactive Account as long as that account does not go into a negative balance. If no login is registered within this day period, the Inactivity Fee starts applying from the 13th month of inactivity. The Player will be informed about the incurrence of the Inactivity Fee prior to it being deducted from his balance every month.
The Inactivity Fee shall continue to be charged for a maximum of thirty months. On becoming a Dormant Account, the Account Holder, is sent a final notice. Where unexpected system flaws, faults or errors occur in the software or hardware used to provide the services immediate steps are taken to remedy the problem. In the event of a system malfunction, all unconfirmed bets are void. The Company is not liable to the Players for any loss that you may incur as a result of such suspension or delay.
Neither the Company not its directors, employees or partners shall be held liable for any information errors, incompleteness, inaccuracy or delays, or for any actions taken in reliance contained herein. The website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other contained within the product that is made available to the Player are owned by Genesis Global Limited or other third parties, and protected by copyright and other intellectual property rights.
Player Support shall use its best endeavours to assist with and resolve any problem that the Player may encounter while using the Company services. In the event where the Players feel that the resolution offered by Player Support does not adequately address their problem, they must raise a Complaint by sending an email to complaints brandname. On receipt the Players are notified that it will be investigated by the management and the response will be communicated within 10 working days.
In cases where the Company is unable to provide the outcome within this timeframe, it may extend the period to reply to the Complaint with a further 10 days, provided that, it informs the Players of such extension and the reason for the delay. Where a Player whose Complaint has been processed in accordance with clause Such a Dispute may be filed atxxxx [name of ADR].
Please visit our Player Complaint Escalation Process for more information. Swedish Players may escalate their complaints through the Swedish Consumer Agency by sending an email on konsumentverket konsumentverket. We make use of specific dispute resolution bodies as outlined in clause Please click here for our Player Complaint Escalation Process. Any legal claim or dispute arising under or in connection with these Terms shall be settled in accordance with the governing law of the place of the contract.
The place of contract of this agreement is Malta and these Terms and Conditions are governed by the Laws of Malta. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.
For German players only- On In the case of won bets, the customer will pay a fee towards the taxation amount which will be deducted from their winnings. This amount will be charged to users whose permanent place of residence is in Germany and who are in Germany at the time of placing a bet. This does not apply when users place bets from outside the Federal Republic of Germany.
For taxation purposes, the company is therefore permitted to use geolocation technology to determine the actual location of the user at the time of placing a bet and to save this information for use in taxation calculation and auditing by the financial authorities. Furthermore, the company is also required to divulge this information upon legal request. Accordingly, Genesis Global Limited issues this policy to inform you of our use of your Personal Information.
This policy is to be considered applicable also to Genesis Bluebird spolka z. As a global, online casino destination, Genesis Global Limited is committed to providing a safe, responsible and secure gaming environment. Genesis Global Limited is certified and strictly regulated by some of the most prestigious governing bodies worldwide and complies with all guidelines to ensure that our games and financial transactions are properly and transparently monitored to provide maximum player protection.
UK persons wagering via the website are doing so in reliance on the licence issued by the UK Gambling Commission and Swedish persons by the licence issued by Spelinspektionen. This policy is based on the following data protection principles:. We may also collect information from you if you request information or customer support. We may also collect information from third parties such as our partners, service providers and publicly available websites i.
We will process your Personal Information to enable us to:. These are the "Purposes" for which we may collect your Personal Information. Please note that when exercising your right to restrict processing, your Account will be closed and any promotional bonus, prizes or benefits which may have been acquired will be forfeited. Following the closure of your Account, we will retain and may continue to process your Personal Data as necessary to comply with our legal obligations.
After this period has elapsed, your Personal Data will be deleted from our records. You may contact us by sending an email to dataprotection genesis. Any recordings remain our property and will be used only for the purposes listed above. Your personal data will be processed in indexed datasets which allow us to use proportional security measures. We may disclose information to third parties in the following circumstances:.
Your principal rights under the GDPR are:. Once your request is received, we will send you an acknowledgment and handle it promptly. We will respond to these requests within a month, with a possibility to extend this period for particularly complex requests in accordance with Applicable Law. We will retain your information for as long as your account is active, as needed to provide you services, or to comply with our legal obligations, resolve disputes and enforce our agreements.
Please see 5. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
Moreover, we reserve the right to charge a fee for complying with such requests if they are deemed manifestly unfounded or excessive. We may charge a reasonable administrative-cost fee if further copies are requested. When such processing takes place, we will request your specific and explicit consent and will always provide you with the option to opt out. We may use automated decision-making in order to fulfil obligations imposed by law to which we are subject, in which case we will inform you of any such processing.
By way of example, to fulfil our obligations in relation to fraud, tax evasion, suspicious betting pattern reporting, providing alerts for responsible gaming amongst others. We may also use automated decision-making in the limited instances when this is necessary for entering into, or the performance of, a contract entered between us and the data subject. Decisions on the basis of profiling are not taken automatically without human intervention. Moreover, the process is based on our interest regarding providing customised, quality experience for the players and reward loyalty of the players.
We do not provide winnings information to any third party unless such information is required to be disclosed by law, regulation or a similar governmental authority. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk.
We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organisational safeguards. If you believe your Personal Data has been compromised, please contact dataprotection genesis.
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